SHIPPING & RETURNS

SHIPPING

All of our products are shipped to you from the ISRAEL via a secure, tracked shipping method. Please note that we do not ship to islands or P.O. boxes. Please provide a physical address.

 

Free shipping on orders of $100 or more. No code necessary. Free shipping will be applied at checkout and does not include duties. 

 

JoMO ships worldwide.

 

JoMO only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

 

In case your JoMO package arrives damaged as a result of shipment, please save the shipping box, the JoMO products, and their outer packaging, and email us as soon as possible with your order number and the photos of the mentioned items to shopjomofitness@gmail.com.

 

CUSTOMS

Sales tax, customs fees, tariffs or duties are not included in pricing.

 

Orders shipped to Canada could be charged with customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

To avoid the separate invoice (Advancement Fee) from FedEx, the customer can contact Fedex as soon as they get the tracking number and organize to pay the duties prior to receiving the order. This will stop FedEx from paying the duties and taxes from the order owed to the Canada Border Services Agency, which will result in an additional fee (Advancement Fee) for the customer.

 

RETURNS

We hope that you love your JoMO product(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

 

Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and unopened. 

 

Make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

 

RETURN CONDITIONS

To return your product(s), please follow these steps:

 

1. Before returning your product(s), please email us at shopjomofitness@gmail.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

 

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

 

3. Please place the product(s) you wish to return, including their unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

 

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

 

5. Please address your return package to:

 

Derech Jaffa 5, 

Tel Aviv - Yafo

Zip code 6684105

Israel

 

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.               

 

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at shopjomofitness@gmail.com.

 

PAYMENT

PAYMENT METHODS

You can pay for your order using the following payment methods:

 

JoMO Payment Methods - VISA and PAYPAL

 

We don’t accept other credit cards, however PayPal offers the possibility to link most major credit cards, which gives you the option to pay with them on our website, via PayPal.

 

 

PAYMENT SECURITY

All transactions on our websites are carefully secured with the use of service provider MultiSafePay. All processes via MutiSafePay according to the ISAE 3402 principle and criteria and are certified according to the PCI DSS 3.2 Level 1 Service Provider. This assessment is an internationally recognized safety standard.

 

 

ORDER VERIFICATION

All payment methods are secured and validated. For the protection of our customers, some orders might be subject to payment verification. If your order is placed on hold, we will contact you right away to minimize any delay of your order.

 

 

CURRENCY

If you are purchasing from our IS website, all payments will be handled in Shekels.